This Refund & Cancellation Policy explains how subscriptions to ClearDhan, LLC ("ClearDhan," "we," "us," or "our") products and services may be cancelled and when refunds are or are not available. It forms part of, and should be read together with, our Terms & Conditions. By purchasing or using the Services, you agree to this Policy.
Contents
01Scope
This Policy applies to subscriptions and digital products sold by ClearDhan, including Clear Trend Pro, Clear Momentum, Clear AutoTrader, Discord access, and any bundle (collectively, the "Services"). Purchases are processed through our third-party checkout provider, whop.com. Where whop.com's own purchase or refund terms apply to a transaction, those terms operate alongside this Policy; in the event of a direct conflict regarding payment mechanics, whop.com's process governs how a refund is administered.
02Subscriptions & billing
Most Services are sold as recurring monthly subscriptions billed in advance through whop.com. By subscribing, you authorise recurring charges at the then-current price until you cancel. Each billing period grants access to the applicable Service for that period. Promotional or launch pricing applies as stated at the time of purchase and may change for subsequent periods.
03How to cancel
You may cancel at any time. Cancellation stops future renewals and takes effect at the end of your current billing period. You retain access to the Service through the end of the period you have already paid for. Cancelling does not, by itself, generate a refund of the current period's fee (see Section 04).
To cancel, manage your subscription through your whop.com account, or contact us using the details in Section 11 and we will assist.
04Refund eligibility
Except where a refund is required by applicable law (see Section 08), subscription fees are non-refundable, including for partial billing periods and unused time after cancellation. Because the Services are digital and access is granted immediately upon purchase, fees for the current period are not refunded when you cancel.
We may, at our sole discretion and without creating any obligation or precedent, grant a refund or credit in individual cases (for example, a duplicate charge or a verified billing error).
05How to request a refund
Where you believe a refund is warranted (e.g. a billing error, or a right under Section 08), contact us at info@ClearDhan.com with your order details before initiating any dispute with your bank. Approved refunds are issued to your original payment method through whop.com and may take several business days to appear, depending on your provider.
06Non-refundable circumstances
Without limiting Section 04, refunds are not provided for:
- Trading losses or unsatisfactory market results of any kind;
- Change of mind after access has been used, except as required by law;
- Unused time remaining after you cancel;
- Failure to cancel before a renewal date;
- Accounts suspended or terminated for breach of the Terms & Conditions (including sharing, reselling or redistributing signals or software); or
- Losses caused by third-party platforms (e.g. NinjaTrader, Interactive Brokers, Kinetick, TradingView, Discord, whop.com) outside our control.
07Chargebacks & disputes
If you have a billing concern, please contact us first — most issues are resolved quickly. Initiating a chargeback or payment dispute without first contacting us may result in suspension or termination of your access pending resolution. We reserve the right to contest chargebacks we believe are not valid, including by providing transaction and usage records to your payment provider and to whop.com.
08Consumer statutory rights
UK & EU consumers. You may have a statutory right to cancel a purchase of digital content within 14 days. Where you have expressly consented to immediate access to the Services and acknowledged that you lose this cancellation right once access begins, the 14-day right will not apply to that purchase. Where it does apply, contact us to exercise it.
California & other U.S. consumers. You may have rights under applicable state law. Contact us and we will respond as required by the law that applies to you.
09Promotions & discounts
From time to time we offer limited-time discounts or promotional pricing, including seasonal or special-occasion offers (for example, around holidays such as Independence Day). Promotional pricing:
- applies only to the purchase(s) and billing period(s) expressly covered by the offer, on the terms and during the window stated at the time of purchase;
- does not change the standard, non-promotional price — unless the offer expressly states otherwise, subscriptions bought at a promotional rate renew at the then-current standard rate (see Section 02);
- may not be combined with other offers unless stated, and may be modified or withdrawn at any time for future purchases.
Promotions and discounts do not change the refund terms in this Policy. Subscription fees remain non-refundable except where required by law or expressly stated in the specific offer. Where a refund is available, it is calculated on the amount you actually paid (the discounted amount), not the standard price.
10Changes to this Policy
We may update this Policy from time to time. The "Last updated" date above reflects the most recent revision. Changes apply to purchases and renewals made after the change takes effect; your continued use of the Services constitutes acceptance.
11Contact
ClearDhan, LLC
515-517 Jefferson St, Suite FL1, Hoboken, NJ 07030, USA
Email: info@ClearDhan.com
Phone: +1 201-324-3910